Cancellations - Charges apply to any cancellations made within 24 hours of the appointment start time, as we may be unable to fill that space in our schedule.

We are not able to make exceptions for illness, traffic, work, or schedule changes on the client's behalf. 

No shows - Charges apply to any missed appointment start times, as we lose the chance to fill that space in our schedule. 

Credit Cards - We require all spa and massage appointments to be secured with a valid credit card to uphold our cancellation/no show policy and to protect our schedule. 

Natural Nails - We are unable to work with any cured polish or nail enhancements from other salons. We ask clients to have these removed prior to their appointment. We are only equipped to work with our own shellac or natural nails. 

Email Bookings - We are no longer booking any appointments via email. Please use our online booking or phone the spa. 

Appointment Reminders - You are responsible for tracking and reading your own appointment reminders. 

Tanning Beds - Please do not use any regular body lotions or oils in our tanning beds. 

Receipts - We do not generate receipts for services that have not been performed. 

Eco Fee - An additional $2 is added to each client visit for spa and massage to allow us to recycle our spa waste and offset our carbon footprint.